Frequently Asked Questions

Everything you need to know about your Animal Station shopping experience

What is your standard shipping timeframe?

We typically process orders within 1-2 business days. Standard shipping within the UK takes 3-5 business days, while international deliveries may take 7-14 business days depending on your location.

How do I return an item that doesn't fit?

We offer a 30-day return policy. Items must be in their original condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.

Are your materials ethically sourced?

Absolutely. At Animal Station Ltd, we prioritize sustainability and ethical manufacturing. We partner with suppliers who guarantee fair wages and use eco-friendly fabrics whenever possible.

Which payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay.

How can I track my order once it has shipped?

Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to the courier's website where you can monitor your delivery's progress.

Do you offer a size guide for your clothing?

Yes, every product page includes a detailed size chart. We recommend measuring yourself and comparing it to our guide to ensure the perfect fit for your body type.